Privacy Policy and Data Protection
1.- Basic information on data processing
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Identity of the responsible party |
The Tropic Feel, S.L. N.I.F. B-66.961.095 Contacto DPO: dpo@tropicfeel.com |
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Purposes |
1. Contractual or organic purposes:
2. Purposes based on legitimate interest:
3. Consent-based purposes
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Recipients |
The User's data may be communicated to:
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Legitimation |
Fulfillment of the contractual relationship, legitimate interest, and consent of the Website user. |
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Rights |
You may exercise your rights of opposition, access, rectification, deletion, limitation, portability, revocation of consent and challenge any decision based on the automated processing of data contacting support. |
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Source |
The data are recorded during the process of purchase formalization, through contact forms, out-of-stock product forms, collaborations, provided for sending Newsletters or to obtain discounts, or to participate in promotions. If you have not provided us with your data directly, we inform you that they have been provided to us through open and publicly accessible information sources. |
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Additional information |
If you would like more information about our data protection policy and the processing of your data, you can access our website: https://store.tropicfeel.com/pages/privacy-policy-cookies; or request it by e-mail: support@tropicfeel.com. |
2.- Identification of the responsible party
This website is owned by THE TROPIC FEEL, S.L. (the "Tropicfeel"), registered in the Mercantile Register of Barcelona: volume 37787, folio 208, page B-312.627, with NIF: B66961095 and registered office at C / Puajdes 60, 6º 1ª, 08005, Barcelona.
To contact Tropicfeel's internal DPD, please send a communication to: dpo@tropicfeel.com
3.- Information and consent
By accepting this Privacy Policy, the user (the "User" or "Users") is informed and gives their free, informed, specific, and unequivocal consent for the personal data they provide through the website located at the URL https://store.tropicfeel.com/ (the "Website") to be processed by Tropicfeel, as well as the data derived from their browsing and any other data they may provide in the future.
The User should carefully read this Privacy Policy, which has been written in a clear and simple manner to facilitate its understanding, and the User may freely and voluntarily determine whether he/she wishes to provide his/her personal data to Tropicfeel.
4.- Obligation to provide data
The data requested in the Web forms are generally mandatory (unless otherwise specified in the required field) to meet the purposes for which they are being collected. Therefore, if the same are not provided or are not provided correctly, you will not be able to attend the same, without prejudice that you can freely view the contents of the Web Site.
5.- For what purpose will Tropicfeel process the User's data?
Personal data provided through the Website will be processed by Tropicfeel for the following purposes:
5.1 Data provided to complete a purchase:
- Manage, process, send and follow up on purchases made.
- Contact the User to complete the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without completing the payment process.
- Conduct quality and satisfaction surveys.
- Send personalized commercial communications to the User about Tropicfeel products and services, by electronic and/or conventional means, unless the User opposes by checking the box provided for this purpose on the Website.
- Send commercial communications to the User, by electronic and conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User consents by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and preferences and patterns of the User in order to improve communication with Users of the Website.
5.2 Data provided through out-of-stock product forms:
- Inform users of the availability of products they are interested in and that were out of stock.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.3 Data provided through contact forms:
- Manage, process, and respond to requests, applications, incidents, or queries from the user.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.4 Data provided through collaboration forms:
- Manage the relationship with collaborators or influencers.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.5 Data provided for sending Newsletter:
- Manage the subscription and/or unsubscribe from the Newsletter.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to it by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
5.6 Data provided to obtain discounts or to participate in promotions:
- Manage and carry out the promotion, as well as manage the development of the promotion.
- Send commercial communications to the User by electronic and/or conventional means, about products and services of Tropicfeel and other companies with which Tropicfeel collaborates, if the User consents to this by checking the appropriate box.
- Develop a commercial profile, using third-party sources to offer the User products and services according to their interests, if the User authorizes it by checking the box provided for this purpose.
- Perform analysis on the use of the Website and check the preferences and behaviors of the User in order to improve communication with Users of the Website.
6.- What User data will Tropicfeel process?
Tropicfeel will process the following categories of User data:
6.1 To complete a purchase:
- Identification data: name, surname, and ID card or international identity document.
- Contact information: email address, telephone number, and postal address.
- Transaction data of goods and services in Tropicfeel: products and services purchased or in which the User shows interest.
- Economic and financial data: data of the chosen payment method.
- Navigation data.
6.2 Data provided through out-of-stock product forms:
- Identification data: name and surname.
- Contact data: e-mail address.
- Transaction data of goods and services in Tropicfeel: products and services in which the User shows interest.
- Navigation data.
6.3 Data provided through contact forms:
- Identification data: name and surname.
- Contact data: e-mail address, telephone number, and postal address.
- Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
- Navigation data.
6.4 Data provided through collaboration forms:
- Identification data: name and surname.
- Contact data: e-mail address, telephone number, and postal address.
- Navigation data.
6.5 Data provided for sending Newsletter:
- Identification data: name and surname.
- Contact data: e-mail address.
- Navigation data.
6.6 Data provided to obtain discounts or to participate in promotions:
- Identification data: name and surname.
- Contact information: email address, telephone number, and postal address.
- Transaction data of goods and services in Tropicfeel: products and services purchased or in which the User shows interest.
- Navigation data.
In the event that the User provides third-party data, he/she declares to have the consent of the third party and agrees to transfer the information contained in the Privacy Policy, exempting Tropicfeel from any liability in this regard. However, Tropicfeel may carry out periodic verifications to verify this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.
7.- What is the legitimacy of the processing of the User's data by Tropicfeel?
The legitimacy of the processing of your personal data will be the following:
7.1 Data provided to formalize a purchase:
- Execution of the contract, to manage, process, send, follow up on purchases made, and contact the User to finalize the order if you have saved your shopping cart or have saved products in your shopping cart without finalizing the payment process.
- Legitimate interest, to conduct quality and satisfaction surveys and to send personalized commercial communications, by electronic and/or conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to send commercial communications by electronic and conventional means, about products and services of third parties.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.2 Data provided through out-of-stock product forms:
- Consent, to inform users of the availability of products they are interested in and that were out of stock.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.3 Data provided through contact forms:
- Consent, to manage, process, and respond to requests, applications, incidents, or queries from the user.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
- Consent, to send commercial communications by electronic and conventional means (including SMSs), about products and services of Tropicfeel and third parties or other collaborating companies.
7.4 Data provided through collaboration forms:
- Execution of the contract, to manage the relationship with collaborators or influencers.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.
7.5 Data provided for sending Newsletter:
- Consent, to manage the subscription and/or unsubscribe from the Newsletter, made through the channel provided on the Website.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
7.6 Data provided to obtain discounts or to participate in promotions:
- Consent, to manage the promotion and make the discount or promotion effective.
- Consent, to send commercial communications by electronic and conventional means, about products and services of Tropicfeel and third parties or other collaborating companies.
- Consent, to develop a commercial profile, using third-party sources to offer the user products and services according to their interests.
The consents obtained for the aforementioned purposes are independent and the User may revoke only one of them without affecting the others. To revoke such consent, the User may contact Tropicfeel at support@ tropicfeel.com.
8.- With which recipients will the User's data be shared?
User data may be disclosed to
- Public Administrations in the cases provided for by law.
- The Tropic Feel, S.L., based on the legitimate interest conferred by the data protection regulations, for administrative purposes of management of the business group.
- Companies related to the marketing sector or belonging to Adigital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, in order to send the User commercial communications, by electronic and conventional means, related to the aforementioned sectors, provided that the User authorizes it by checking the appropriate box.
9.- International data transfer
The User is informed that Tropicfeel does international data transfer from the US to Europe. And, has contracted the services of Shopify, Google, Microsoft, Dropbox, Mailchimp, Atlassian, Amazon Web Services, Slack, Klaviyo, among others, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regular since the entities guarantee a level of protection equivalent to that offered under the RGPD. Tropicfeel has an updated policy on international transfers and will ensure that these service providers comply with the minimum security standards set by the European Commission and that they always process the data according to Tropicfeel's instructions.
10.- Data retention
The User's data will be kept for the following periods:
10.1 Data provided to formalize a purchase:
- The data provided to manage, process, send, and follow up on purchases made will be retained during the contractual relationship and, once the contractual relationship has ended, during the statute of limitations period for any legal actions that may arise from the same.
- The data used to contact the User to finalize the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalizing the payment process will be kept for 180 days.
- Data relating to satisfaction and quality surveys will be retained for five (5) years.
10.2 Data provided through forms of products out of stock, will be treated until the communication is sent to the User, indicating that the product is in stock and, if it is not in stock, for six (6) months.
10.3 The data provided through contact forms will be retained for the period necessary to process and respond to your request and, once completed, during the period of limitation of legal actions arising from that request.
10.4 Data provided through collaboration forms will be kept during the contractual relationship and, once it is terminated, during the period of limitation of legal actions that may arise from it.
10.5 Data provided for the sending of Newsletter, will be retained as long as the User does not revoke the consent given for this purpose.
10.6 Data provided to obtain discounts or to participate in promotions, will be kept until the end of the promotion and, once the promotion is over, during the period of limitation of legal actions that may arise from it.
10.7 Data used for sending commercial communications will be treated until the User opposes or revokes his/her consent.
Data used to carry out profiling, using third-party sources, in no case will refer to a period exceeding three (3) years.
11.- Commercial and promotional communications
One of the purposes for which Tropicfeel processes the personal data provided by the Users is to send them commercial communications with information regarding products, services, promotions, offers, events, or news relevant to the Users.
If the User wishes to stop receiving commercial or promotional communications from Tropicfeel, he/she can unsubscribe from the service by sending an email to the following email address: support@tropicfeel.com.
12.- User's Responsibility
The User:
- Guarantees that he/she is over eighteen (18) years of age and that the information provided by Tropicfeel is true, accurate, complete and up to date. To this end, the User is responsible for the veracity of all the information provided and will keep the information provided conveniently updated, so that it corresponds to his or her real situation.
- He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, in case he/she does so, of the aspects contained in this document. You also guarantee that you have obtained their authorization to provide their data to Tropicfeel for the aforementioned fines.
- You will be liable for any false or inaccurate information you provide through the Website and for any damages, direct or indirect, that this may cause to Tropicfeel or third parties.
13.- Exercise of rights
The User may send a letter to Tropicfeel, at the address indicated in the heading of this Policy, or by e-mail to the address support@tropicfeel.com, attaching a photocopy of his/her identity document, at any time and free of charge:
- Revoke the consents granted.
- Obtain confirmation as to whether or not Tropicfeel is processing personal data concerning the User.
- Access your personal data to know which are being processed and what processing operations are being carried out.
- Rectify inaccurate or incomplete data.
- Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Obtain from Tropicfeel the limitation of data processing when the accuracy, legality or necessity of the data processing is doubtful; in any case, Tropicfeel may retain the data for the exercise or defense of claims.
- Oppose the processing of data.
- Request the portability of the data provided by the User in those cases provided for in the regulations.
- File a complaint regarding the protection of their personal data before the Spanish Data Protection Agency at the address C / Jorge Juan, 6, 28001 - Madrid, when the interested party considers that Tropicfeel has violated the rights that are recognized by the applicable regulations on data protection.
14.- Security measures
Tropicfeel will treat the User's data at all times with absolute confidentiality and will keep the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
15.- Notifications
As indicated above, all Users have the right to access, update and cancel their data, as well as to oppose its processing. You can exercise these rights or make any inquiries regarding Tropicfeel's Privacy Policy through the communications on the Website.
16.- Changes
Tropicfeel reserves the right to revise its Privacy Policy at any time it deems appropriate, in which case it will be communicated to Users. For this reason, please check this privacy statement regularly to read the most recent version of Tropicfeel's Privacy Policy.
17.- Acceptance and Consent
The User declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the automated processing of such data by Tropicfeel.
Cookies Policy
In compliance with Law 34/2002, dated July 11, 2002, on information society services and electronic commerce, following the guidelines of the Spanish Data Protection Agency and the provisions of the European Data Protection Regulation 2016/679 EC, The Tropic Feel, S.L. (“Tropicfeel”) informs you that Tropicfeel's websites and online services may use cookies.
1.- Concept of Cookies:
Cookies are small text files that are downloaded and stored on the terminal (computer/smartphone/tablet) of the user when accessing certain web pages and allow the Website to remember browsing preferences and navigate efficiently, making the interaction between the user and the Website faster and easier.
The information collected by cookies is anonymous and does not contain any sensitive information (such as name, address, or bank details) as no data that can personally identify the user is collected.
According to the EU directive, cookies that require the informed consent of the user are all but those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.
Without your express consent (by activating cookies in your browser) Tropicfeel will not link the stored data in the cookies with your personal data provided during the use of the Web.
2.- What cookies are used for:
The Website uses cookies or other information storage and retrieval devices to track user interactions with the products and services offered on the Website.
Cookies make it possible to use a user's browser, as well as the type of device from which the Website is accessed, and are used to facilitate the user's next visit and make the Website or applications more useful.
3.- Types of cookies used on the Web Site:
The Website uses the following types of cookies:
- Depending on the entity that manages the domain from which the cookies are sent:
- Own cookies: they are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
- Third-party cookies: these are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.
- Depending on the length of time they remain activated:
- Session cookies: these are a type of cookie designed to collect and store data while the user accesses a web page. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on a single occasion.
- Persistent cookies: these are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.
- Depending on the purpose for which the data obtained through cookies are processed:
- Advertising Cookies: These are those that allow the management, in the most effective way possible, of advertising spaces that, where appropriate, the editor has included on a website, application, or platform from which provides the requested service based on criteria such as the edited content or the frequency at which the ads are displayed. They allow to offer advertising related to the interests of the User.
- Analytical Cookies: When the user enters the Website, through this tool, anonymous information is collected in a standard way about the user's browsing and behavior patterns.
Google Analytics enables cookies in the Website domain called:
- "__utma": is necessary for the operation of Google Analytics and has an expiration period of 2 years.
- "__utmz": is used to perform the location of the visit, that is, from where and how the user has arrived at our website and expires after 6 months.
- "_Utmb": This cookie records the time of arrival to the page and expires 30 minutes after the last page view. It is automatically deleted when you change websites or close the browser.
- "_Utmc": The current javascript code used by Google Analytics does not require this cookie. Previously this cookie was used in conjunction with the _utmb cookie to determine whether or not a new session should be established for the user after more than 30 minutes on the same page. This cookie is still being written to ensure compatibility with websites where the old urchin.js tracking code is installed.
4.- Who uses cookies:
Depending on the entity that manages cookies, their use may be given by:
- Own Cookies: These are those that are sent from our own equipment or domain.
- Third-party cookies: are those that are sent from a computer or domain that is not managed by us, but by a third party. We use third-party cookies to report Service usage statistics, deliver advertisements on and through the Service.
The companies that use analytics and advertising cookies on the Website are listed below:
- Google: the site uses the Google Analytics service, which is provided by Google, Inc., an entity whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").
- Google Analytics uses cookies to help us analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this site you consent to the processing of data about you by Google in the manner and for the purposes set out above.
- Stripe: Used to process credit card payments. It uses a cookie to remember the user and allows Tropicfeel to process payments without storing credit card data on Tropicfeel's servers.
5.1. Tools within the Cookie Policy
You can set and modify your cookie preferences at any time using the Cookie Management Preferences Tool available on the Tropicfeel website.
5.2. Browser and Device Controls
All browsers allow you to make changes to disable cookie settings. This is why most browsers offer the ability to manage cookies, to gain more precise control over privacy, these settings are located in the "options" or "preferences" menu of your browser.
If you do not want to be tracked by cookies, Google has developed a plug-in to install on your browser that you can access at the following link: http://goo.gl/up4ND.
In each browser the operation is different, the "Help" function will show you how to do it:
- Firefox:https://support.mozilla.org/es/kb/Deshabilitar%20cookies%20de%20terceros
- Chrome:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es
- Safari: https://support.apple.com/kb/ph21411?locale=es_ES
- Explorer:https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
In addition, you can also manage the cookie store in your browser through tools such as the following:
- Ghostery: www.ghostery.com/
- Your online choices: www.youronlinechoices.com/es/
The Website also uses cookies or other storage devices on mobile devices. As with computer browsers, mobile device browsers allow you to make changes to privacy options or settings to disable or delete cookies. If you wish to change your privacy settings, please follow the instructions specified by the developer of your mobile device browser.
5.3. What happens if I disable cookies?
If you continue your navigation, we will understand that you accept the use of cookies by the Website. We inform you that, in the case of blocking or not accepting the installation of cookies, it is possible that certain services will not be available without the use of cookies or that you will not be able to access certain services or take full advantage of all that this Website offers you. For more information, you can consult the guide on the use of cookies from the Spanish Data Protection Agency.
Changes you make to your cookie preferences may make browsing the Website a less satisfactory experience. In some cases, you may not even be able to use parts of the website. Opting out of the placement of advertising cookies does not mean that you will not see advertisements; it means that you will not see targeted advertising.
Please note that if you use the browser or device controls and/or delete or clear cookies from your device after you have changed your cookie preferences, the next time you visit the website our cookie banner will appear and you will need to select your preferences again. Therefore, please ensure that your preferences contained in the Cookie Management Preferences Tool are up to date.
6.- Conservation period of cookies:
The retention period varies depending on the category of cookies. For example, session cookies only last until you close your browser. Persistent cookies have a longer lifetime and are not automatically deleted when you close your browser.
Generally, each category of cookies is set in your browser for the following time periods:
- The browsing session: expire when you close your browser.
- The short term: they expire in 1 month or less. They are used to remind you and the products you are interested in for subsequent short-term visits.
- Short to medium term: They last between 1 month and 1 year. They are used to remember your language and the country you are in, to provide product recommendations for future visits, and to personalize advertising based on your interests.
- Long-term: They expire more than 1 year after installation and are used to recognize you across devices, to integrate with third-party tools such as social networking websites, and to facilitate our understanding of how the website is used over a longer period.
Tropicfeel retains any information derived from the use of cookies for as long as it is needed for the purpose for which it was collected unless deletion is requested.
We actively review the information and securely delete it when there is no longer a legal, business, or customer need to retain it; or in some cases anonymize it to continue to use it for administrative or statistical purposes or to develop aggregate profiles and segmentations to help us learn more about our general customer types, their needs, and relevant preferences.
7.- More information about cookies:
If you have questions about this Cookie Policy or would like more information, you can contact us by email at support@tropicfeel.com